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School Gateway - Improved Text Messaging System

posted 13 Mar 2018, 07:50 by Linn Hoggins

Dear Parent/Carer 

Improved text messaging system

As you know, we often send information to parents via text message to your mobile phone.  A free smartphone app for parents is now available for download called ‘School Gateway’ for Apple (iOS 8 on the iPhone 4S or later, iPad, iPod Touch) and Android (4.0 / Ice Cream Sandwich or later) devices.

Please could you download this app to your phone (it’s free!) as it will help us improve communication with parents as all of your messages will now be stored in one place.  The app works in a similar way to What’s App and Facebook Messenger, allowing school to send messages over the internet free of charge.  If you’ve tried the app before but found you did not receive notifications, please try it again and ‘allow push notifications’ which will resolve this issue.  You must also ensure mobile data is switched on for your phone and for the School Gateway app to allow set up and notifcations. 

School will need an up to date email address which we will add to your child’s SIMS record (please do not use a work’s email).  The email address on your child’s record is the one you will need to use when setting up the app.  If you do not think we have the most up to date email address for yourself, please complete the google form on the website.  As soon as we have your current email address you can start the set up process.

The set-up process is simple and will take no more than a couple of minutes:

  1. Search for “School Gateway” in the Apple App Store/Google Play or on your phone go to www.schoolgateway.com/apple (Apple) or www.schoolgateway.com/android (Android)
  2. Install the app and if you are asked then say yes to “Allow Push Notifications”
  3. When you launch School Gateway for the first time, please select ‘New User’ and enter the email address and mobile telephone number you have registered with the school.
  4. The system will send a PIN code to your phone; please enter this PIN code and the app will be activated for you

As soon as you’ve got the system set-up, all of the text messages we send you will appear in the app; you’ll receive notifications/alerts as normal.

For any further queries or for help getting the app up and running, please contact the school office and a member of staff will be happy to help.

Please note, while the app allows the facility for parents to reply to messages, this is not currently monitored by staff so parents/carers should call the office as usual for any communications. 

Miss Sarah Parnaby

School Business Manager

School Gateway - Parent Update Email address